Home to some of the largest resorts in the world, Macau has a lot of accommodation choices. Executives at Mandarin Oriental Macau passed on advice on what can set you apart.
Venetian Macau is the largest resort in the world—10,500,000 square feet. More and more gigantic hotel estates are being built, making Macau a vacation destination. In a region that is increasingly competitive, how can one set itself apart? I talked to Mandarin Oriental Macau’s General Manager Martin Schnider and Director of Culinary Operations and Food& Beverage Dominique Bugnand who offered their highlights, all of which hoteliers can do to set themsleves apart.
All Guests are VIP
Shnider: Through detailed planning and constant reviews, we design and deliver our services and products to not only address guests’ needs but also to surpass their expectations by surprising them with our ability to anticipate and fulfill their wishes.
Personalized services such as:
In-room check-in service, with which guests can enjoy privacy and exclusivity, as well as avoid the process of queuing and filling up the form, thus being able to quickly rest and refresh in their rooms after a long journey.
Recording guest preferences in order to delight our guests and ensure that their preferences are acted upon appropriately whenever possible.
If an arriving guest has lost his/her luggage, proactively offer an elegantly packaged, complimentary “emergency kit” which contains basic toiletries and sleepwear; there will be a separately stocked kit for men and ladies.
Treat every guest as a high profile individual.
Cater to Needs
Bugnand: I do time to time receive requests for gluten free options. Most of my dishes are gluten free as the usage of flour is only limited to few items on my menu. There’s no compromise in the balance of taste. But for the balance of texture, I will have to use other types of flour or vegetables for substitution. I try to adapt my recipes to any kind of food allergies or dietary.
For me, use the finest ingredients, cook “à la minute” and in a simple way to ensure we serve the best food to our guests.
Welcome All
Would you be open to offering a gay wedding package for visitors?
Our wedding package is designed to create a memorable event and experience for all couples who are in love.
Know Your Location
Shnider: Guests look for exclusive lifestyle, cultural and educational aspects in their experiences. Therefore, the hotel partners with local community to offer an array of exciting packages which combine the hotel’s facilities with the city’s renowned attractions.
Macau is a small city. But right on these islands, we can experience cultural diversity to a great extent, such as Chinese, Cantonese, Portuguese, Macanese, just to name a few. One can also discover a luring contrast between old world charm and modernity in this city. The best thing is, we can enjoy all of these within one day!
Macau is not just about gaming; it’s also an educational cum entertaining city.
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