Loew's Hotels Poor Sanitation Standards

Having visited two Loew's properties in a short amount of time, I now have concluded that the hotel chain has poor sanitation standards.

I've been to Loew's Hollywood Highland many times for conventions.

Case 1: When they lay out glasses for water, they don't provide a Used tray/table/area. There's no place to put them, and during sessions--I was just at SMPTE 2014--they don't bus. So people return the glasses to the same area where they got unused ones from.

I grabbed a used glass and was about to pour water and drink from it until I realizing it had water in it.

GROSS!

Case 2: The person cleaning the restroom right before the opening night reception was using a mildewy mop. It was stifling. If they're not going to sanitize the mop, think what their standards for cleaning are.

Now I must say that the receptions are handled very well--although timing of bringing out food could be better. But not much of a complaint there.

It's the sanitation I'm concerned about.

Case #3 At the Cabana Bay Orlando, I arrived to my room and the bathroom smelled mildewy. That's the last thing you want to encounter. And even after cleanings, it was the same thing. The miad obviously is using the same mildewy cloth/sponge for cleaning. Yeah, it might look clean--mine really didn't--but if those are their standards, what can you expect about the rest of the room? Bed bugs?

GROSS!

And did you see the tv news magazine report on how maids use cloths they used for the bathroom to clean your drinking glasses? Disgusting, right? Well, it's not much of a jump to think that happened at my stay.

I wrote to Cabana Bay. They apologized but when I encountered something similar at Motel 6 on the BORDER of Mexico, they were more motivated to make up for the problem. Cabana Bay probably is used to complains--my rate was a bargain at $100 per night--so they don't really make an effort for remedy.


Given the state of cleanliness and sanitation, if you visit Loew's, that's what you'll get.

Four Seasons Macau Room Service Serviced

Oddly enough, out of a group of 4, at least 3 of us were upset with the room service at Four Seasons Macau.

I was the most immediately vocal. After we did a site visit of the hotel, we were told that press kits were left in our room. When I got to my room, there was nothing to be found. I then went to the press reps room for an interview, and saw that she had received fruit and pastries along with her press kit. So I was slighted.

When we left for a short outing, I saw that the press kit was there along with fruit but no pastries. Again I left the room, and there were the pastries. Along with a dirty rag on my dresser—gross!!!

The pastries were left after I told the maid that I didn’t want turn down service which seemed to indicate that I didn’t want anyone in my room. 

The others received their fruit pastries in varying degrees—but no press kit. Ultimately we received another set placed on our bed at the request of our Tourism Office guide.

But what pissed my colleagues off was that they kept on being disturbed during the afternoon. They were trying to take a nap but various members of the housekeeping team kept entering their room. Most Macau hotels have a modern ‘Do Not Disturb’ button but you have to take the time to figure out how to use it. One of my colleagues was disturbed three times in an hour.

not my room--and yes, this is a room--a suite

That they couldn’t work together as a unit and weren’t complete in one entry was shocking, especially for a hotel like Four Seasons.

products at their spa

Wasn't my bathroom either but this suite has a sauna!